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Privacy Policy for The Graze Cartel Cornwall
Last Updated: May 21, 2025
At The Graze Cartel Cornwall, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including when you use our website, inquire about our services, or engage us for catering.
By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect various types of information from and about you, including:
Personal Identification Information: Name, postal address, email address, telephone number, and other similar contact data.
Event Details: Information related to your event, such as date, time, location, number of guests, type of event, specific food preferences, and dietary requirements or allergies.
Payment Information: Details necessary to process payments for our services, such as credit/debit card numbers or bank account details. Please note that payment transactions are typically processed by secure third-party payment processors, and we do not directly store your full payment card details.
Communication Data: Records of your correspondence with us, including emails, phone calls, and messages through our contact forms or social media.
Website Usage Data (Cookies & Analytics): Information about how you access and use our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This is collected through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Manage Our Services: To process your inquiries, provide quotes, plan and execute catering services for your event, and manage your bookings.
To Communicate With You: To respond to your questions, send you updates about your event, provide customer support, and send important service-related notices.
To Personalise Your Experience: To tailor our catering services and recommendations to your specific needs and preferences, including accommodating dietary requirements.
For Marketing and Promotional Purposes: With your consent, to send you newsletters, special offers, or information about new services that may be of interest to you. You can opt-out of these communications at any time.
For Internal Operations: To improve our services, website, and business operations; to conduct data analysis, research, and audits; and to detect and prevent fraud or other illegal activities.
To Comply with Legal Obligations: To meet our legal, regulatory, and compliance requirements, including health and safety regulations related to food preparation and allergies.
3. How We Share Your Information
We may share your information with third parties in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who perform functions on our behalf, such as payment processing, event logistics, IT services, and marketing support. These providers are obligated to protect your information and use it only for the purposes for which it was provided.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
We will never sell your personal data to third parties for their marketing purposes.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include data encryption, secure servers, and access controls. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we retain client data for a period necessary to manage past events and for a reasonable period thereafter for potential future business or legal requirements.
6. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
Right to Access: To request a copy of the personal information we hold about you.
Right to Rectification: To request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure (Right to Be Forgotten): To request that we delete your personal information, under certain conditions.
Right to Restrict Processing: To request that we restrict the processing of your personal information, under certain conditions.
Right to Object to Processing: To object to our processing of your personal information, under certain conditions.
Right to Data Portability: To request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies
Our website uses "cookies" to enhance your experience. Cookies are small data files placed on your device. We use cookies to understand how you interact with our website, remember your preferences, and improve our services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
8. Third-Party Links
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your rights, please contact us:
The Graze Cartel Cornwall
Email: contact@thegrazecartelcornwall.co.uk
Phone: +447933979202
